5 1 10 William J. Stanton Primary Author mixed material 0717285111 USA McGraw-Hill 1981 John D. Burke Primary Author mixed material 0717285111 USA McGraw-Hill 1980 Frederic A. Russell Primary Author Frank H. Beach Primary Author Richard H. Buskirk, Ph. D Primary Author mixed material 0717285111 USA McGraw-Hill 1978 Hermawan Kartajaya Primary Author mixed material 9789792257359 Jakarta PT. Gramedia Pustaka Utama 2010 GROWWITHCHARACTER.jpg.jpg Julia Crystler Primary Author mixed material East Lansing, Michigan Hotel Sales Management Association International Foundation 1983