Inspiratif dan menggugah semangat para Entrepeneur untuk memulai bisnis yang paling menjanjikan 10 tahun ke depan. Cukup baca buku ini. -- Joko Widodo, Gubernur DKI Jakarta The Hotel Business or as we call it the Hospitality Industry has a very distinguish difference from any other industry and that is we are calling our customers guests. I am very pleased with the content of this book. Every hotel manager and owner should read it. It explains very well what hotel management is all about. This book should serve as a platform to develop training programs and setting development goals. It is very inspiring for all young entrepreneurs and managers. It is a very good guide for any hotelier of how to run a excellent hotel operation, how to motivate the employees to be stellar and amazing in everything they are doing for our guests. -- Karl Waelti, CEO Core Hospitality International Sebuah buku yang inspiratif, enak dibaca, dan menggugah semangat berwirausaha. -- Sandiago S Uno, Pengusaha